Privacy Policy

1. Introduction

Dubbo IT & Security (ABN 83 688 975 733) is committed to protecting the privacy of personal information we collect. This policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (phone number, email address, business address)
• Business name and ABN
• Information provided through contact forms, emails, or phone enquiries
• Technical information related to IT and security services we provide
• Website usage data collected through cookies and analytics tools
• Payment and billing information for invoicing purposes

3. How We Collect Information

We collect personal information through:

• Contact forms on our website
• Phone calls and email correspondence
• In-person meetings and site visits
• Quotes, proposals, and service agreements
• Cookies and website analytics (see Section 7)

4. How We Use Your Information

We use the personal information we collect to:

• Respond to enquiries and provide quotes
• Deliver IT support, security, and related services
• Process invoices and manage billing
• Communicate about ongoing services and support
• Improve our website and services
• Comply with legal and regulatory obligations

5. Disclosure to Third Parties

We do not sell or rent your personal information. We may share your information with:

• Third-party service providers who assist in delivering our services (such as hosting providers, email platforms, and accounting software)
• Regulatory authorities if required by law
• Professional advisors such as accountants or legal counsel

We take reasonable steps to ensure that third-party service providers comply with the Australian Privacy Principles.

6. Data Storage and Security

We store personal information securely using industry-standard practices. This includes secure hosting, encrypted communications, access controls, and regular security reviews. We retain personal information only for as long as it is needed for the purposes described in this policy or as required by law.

7. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site, and advertising tools (such as Google Ads) to measure which advertising leads to enquiries. This may include:

• Pages visited and time spent on the site
• Referring websites
• Browser type and device information
• Approximate geographic location (city/region level)
• Whether a visit resulted in an enquiry, so we can measure which advertising works (we record that an enquiry happened, not what you wrote in it)
• Whether you arrived from a Google Ads advertisement

You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.

Google acts as a separate data controller for the information its analytics and advertising products collect. You can opt out of Google Analytics using Google's browser add-on, and control personalised advertising through your Google Ad Settings.

8. Your Rights

Subject to any applicable exceptions, you may:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading
• Ask us to consider destroying or de-identifying personal information that is no longer needed, unless we are required to retain it
• Lodge a complaint if you believe your privacy has been breached

To make an access or correction request, contact our Privacy Contact using the phone number or email address below. We may need to verify your identity before providing access or making a correction.

For a privacy complaint, please describe the issue and how you would like it resolved. We will acknowledge the complaint, investigate it, and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or wish to make a privacy-related enquiry or complaint, please contact us: